Frequently Asked QuestionsFind the answers you need
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Getting Started
Basic questions about using MDCode
What is MDCode?
MDCode is a powerful Markdown to PDF conversion tool that helps you create beautiful documents from your Markdown content. It supports advanced customization, real-time preview, and various export options.
How do I get started?
Getting started is easy! Simply sign up for a free account, paste your Markdown content or start writing in our editor, and use our intuitive interface to customize and export your document.
What features are included in the free plan?
The free plan includes basic Markdown to PDF conversion, standard templates, and up to 10 exports per day. You can preview all features in real-time before deciding to upgrade.
Do you offer a trial of premium features?
Yes! You can try all premium features with our 7-day free trial. No credit card required. Simply sign up and activate your trial from your account dashboard.
Pricing & Billing
Questions about plans, payments, and billing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. For enterprise plans, we also support invoice-based payments.
Can I change my plan at any time?
Yes, you can upgrade, downgrade, or cancel your plan at any time from your account settings. Plan changes take effect immediately, with prorated billing for upgrades and credits for downgrades.
What happens if I exceed my plan's limits?
If you reach your plan's export limit, you'll be notified and can either wait for the next billing cycle or upgrade your plan to continue exporting. We never charge overage fees without your consent.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee for all paid plans. If you're not satisfied, contact us within 30 days of your purchase for a full refund.
Features & Customization
Learn about our features and customization options
What Markdown features are supported?
We support all standard Markdown syntax plus GitHub Flavored Markdown (GFM) extensions. This includes tables, task lists, syntax highlighting, footnotes, and more. We also support custom CSS for advanced styling.
Can I customize the PDF output?
Yes! You can customize page size, margins, headers/footers, fonts, colors, and more. Premium plans include advanced customization options like custom CSS, watermarks, and template creation.
Do you support code syntax highlighting?
Yes, we support syntax highlighting for over 180 programming languages. You can also customize the highlighting theme to match your preferred style.
Can I use custom fonts?
Premium plans support custom font uploads and the use of Google Fonts. The free plan includes a carefully curated selection of professional fonts.
Technical Support
Get help with technical issues
How do I report a bug?
You can report bugs through our contact form or by emailing support@mdcode.io. Please include as much detail as possible, including steps to reproduce the issue and any error messages you see.
What browsers are supported?
MDCode works best on modern browsers like Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience.
Is my data secure?
Yes, we take security seriously. All data is encrypted in transit and at rest. We never store your documents longer than necessary for processing, and you can delete your data at any time.
Do you have an API?
Yes, we offer a RESTful API for premium plans. You can integrate MDCode into your own applications and automate document conversion. Full API documentation is available in our developer portal.